Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@valmontimode.com. Please note that returns will need to be sent to the following address:

Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
Ningbo 315100,
Zhejiang,
China

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@valmontimode.com.

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
30 days

Method
By mail

Return label
Customers resposibility

Restocking fees
No cost

Refund processing time
14 days

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded to your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Customer Support:

Website Name: Valmonti

Phone: +31 6 20906855

Email: info@valmontimode.com

Address: Mounewei 4, 9286 EH Twijzel, Netherlands.

Estimated response time
30 minutes – 24 working hours

Opening hours
Monday to Friday: 9:00 a.m. – 6:00 p.m. (GMT)
Saturday and Sunday: 10:00 a.m. – 4:00 p.m. (GMT)